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Subject: D – CPC (Module 2)

Compliance 2; Duration: 7 hours

Content:

  • Operator licensing
  • Occupational road risk
  • Parking our vehicle
  • Taking action following an incident
  • Sketching an incident
  • Occupational road risk quiz
  • Drivers’ hours
  • EU regulations
  • Drivers’ hours examples
  • Breaks from driving
  • Daily rest periods
  • Multi-manning
  • Weekly rest periods
  • Special cases
  • Domestic GB rules
  • Working time regulations
  • Drivers’ hours quiz
  • Drivers’ scheduling exercise
  • Record keeping
  • Analogue tachographs
  • Rules common to all tachographs
  • Tachograph exercise
  • Digital tachographs
  • Digital tachograph system overview
  • Common tachograph types
  • Smart cards
  • Digital tachograph operation
  • Daily printouts
  • General requirements of drivers
  • Vehicle checks and defects
  • Vehicle checks
  • Inspections and roadside checks
  • Coupling and uncoupling
  • Customer care
  • Understanding your customers
  • Delivering service excellence
  • Creating a favourable impression
  • Communicating successfully